“How the local Newspaper, The Plymouth Herald reported our proud achievement.”
A plymouth car garage has won a customer service award in a national campaign to find the best local businesses across the UK.
Whites Autocentre Garage in Milbay Plymouth were chosen to receive the Swift Award following a “rigorous” judging review, which assessed a shortlist of more than 50 retailers across the area.
The “tough” criteria investigated how each sets prices, resolves complaints, retains loyal customers and exceeds expectations.
Whites Autocentre will now be featured on www.SwiftRelief.co.uk, an online directory that gathers together Britain’s best local businesses, created by motor insurer swiftcover.com.
Whites Autocentre car Garage has built a reputation thanks to excellent customer service. “We have been operating in our Garage in Plymouth for 38 years and rely on our word of mouth and our reputation for our custom. Our reputation keeps people coming back.”
Tina Shortle, marketing director of online insurance swiftcover.com, which sponsors the Swift Awards, explained the thinking behind the awards.
“Organisations like garages rarely win awards, despite being vital businesses within the community – but uncovering hidden gems in Plymouth is what the Swift Awards are all about.
As the current economic climate increases pressure on local businesses we have been delighted to see that many organisations have turned their attention to improving service in order to retain customers and better their businesses. We wanted to find a businesses in Plymouth that were providing great service to the local community and our judges were inspired by the dedication and enthusiasm of our winner, who frequently exceed the call of duty.”
(Nominated businesses are assessed by an independent panel of judges and a team of mystery shoppers. There is no fee to enter).